Privacy Policy

Welcome to SM SILKS! SM SILKS Privacy Policy mentioned is a statement or a legal document that states how we collect, handle and process data of our customers and visitors. SM SILKS explicitly describes whether that information is kept confidential, or is shared with or sold to third parties.
Please read this privacy policy carefully. By using the services, mobile application or other services, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use these services.

1. Collection of Personally Identifiable Information:

SM SILKS collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with SM SILKS. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration.

2. How we collect your information?

When you interact with SM SILKS website or mobile-site, we collect your data to monitor traffic and fix bugs. We ask you to log in and provide certain personal information (such as your name and email address) in order to be able to save your profile. In order to enable these or any other login-based features, we use cookies to store session information for your convenience.

3. What are Cookies:

Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. You may be able to change the preferences on your browser or device to prevent or limit your computer's or device's acceptance of cookies, but doing so may prevent you from taking advantage of our Website's best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.

4. Why we collect your information?

In supplying your personal information, you consent to this information being collected, used, disclosed, transferred to the Company and stored by us for providing a more personalized shopping experience for you. Our purpose of collecting your information includes, but is not restricted to the following:

  • • To keep you updated on our new product collections.
  • • To process any orders that you place with us and to facilitate any returns.
  • • To personalize and improve your experience when you shop.
  • • To inform you about products and services that may interest you.
  • • To provide you access for your registered account.
  • • To offer and manage gift card or offers.
  • • To develop and improve our products, range and services.
  • • To maintain our list of users.
  • • To protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
  • • To fulfil our obligations under law or otherwise in maintaining our record to meet statutory regulatory and tax requirements.

5. Creating An Account or Completing an Order:

You can create a customer account with The Kancheepuram SM to complete an order. To open an account, you will need to create a password-protected account with us. In doing so, we require that you provide us with all of the following Personal Customer Information: your name, email address, billing address, shipping address (es), and credit\debit card information. We use industry standard e-commerce security technology to protect the Personal Customer Information that you transmit to us when establishing your account and each time you access your account information. When setting up the account, we ask you to create a password. When you want to make a purchase or change your stored Personal Customer Information, we approve your access by verifying your email address with your password.

6. Your Consent to This Agreement:

By using this website, you are giving your consent to the collection and use of information by us as specified above. If we decide to change our privacy policy, we will post changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

7. Customer Testimonials and Reviews:

We may post customer testimonials and reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you would like to request to have your testimonial or review removed from our site you may email us at the email id given under the Terms of Use.

8. Sharing of Personal Data or information:

  • • We do not use your personal information for any other purposes, unless we have your specific consent to do so.
  • • The Company does not rent, sell, or share personal information about any of its customers with any individual or any non-affiliated companies except to provide the services as agreed or intended to be generally provided through the Site or any other service you've specifically requested.
  • • The Company may share/use the personal information and personally identifiable information provided by Users with its trusted partners (e.g. courier partners, website hosts, content delivery networks and businesses, etc.) who work on behalf of or with the Company under strict confidentiality agreements.
  • • The Company may share your personal information with any third party for storage purpose on servers in secure cloud with multiple levels of security which may be located outside the EU.
  • • The Company reserves the right to disclose your personal information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
  • • The Company reserves its rights to responds to court orders, or legal process, or to establish or exercise its legal rights or defend against legal claims.
  • • The Company believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  • • If the Company sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, the Company may transfer your Information to the party or parties involved in the transaction as part of that transaction.
  • • The Company does not allow any unauthorized persons or organization to use any information that the Company may collect from you through this website. However, the Company is not responsible for any information collected or shared or used by any other third-party website due to your browser settings.
  • • This website, and any services available from this website and our other platform, do not knowingly collect or process any sensitive personal data.

9. Privacy Laws for Minors:

This website and any services available from this website and our other platforms which are directed to children under the age of 18 (Eighteen) years should have parental consent. By using our services, we will assume parental or guardian permission has been obtained in case you are under the age of 18 years. The platform reserves the right to indefinitely suspend or terminate or block your access and use of services on the platform through your registered account if it is brought to our notice or if it is discovered that you are under the age of 18 years and using our platform without parental consent.

10. Protection of your Personal Information:

SM SILKS maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Please note, your Payment Card details are maintained in encrypted form on secured server. However, no method of electronic transmission or storage is 100% secure and we cannot guarantee its outright security. Inspite of all these precautions on our part, if there is any attack in the form of hacking, distribution denial of service attack (DDOS), etc, which results in your personal data on our platform being compromised, we shall not be liable to you for any such loss or damage caused by any technologically harmful material such as viruses or a DDOS or otherwise. The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy. We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Keeping in mind the sensitive nature of information, we request you not to be ignorant about unauthorized access to your password and to your computer in the course of signing up. We request you to be sure to sign off when you have finished using a shared computer.

11. Changes in Privacy Policy:

SM SILKS may change this Privacy Policy from time to time. Whenever we revise or modify the policy, the same will be updated online. We further request you to visit our privacy statement/policy periodically for changes and/or updates, if any.

12. Contacting Us:

If you have any questions about this Privacy Notice or our data practices generally, please contact us by clicking on the “Contact Us” link on the website you are visiting or by e-mailing us at Alternatively, you may send a letter to the following address:

  • Kancheepuram SM Silks No 10 1st Floor,
  • Nageswaran Salai, T Nagar, Chennai - 600017,
  • Near Panagal Park.
  • We will do our best to respond to all reasonable requests in a timely manner.